Support

User Guides & Tutorials

Click on a link below to download each guide in PDF format. Each of these guides apply to all of our Products.

Find All Application Guides Here (.PDF Format)

Additional updates and related documentation are available on each Product page.

YouTube Video Tutorials

General User Requirements

Users must have an overall general understanding of how to use a computer, including but not limited to:

  • Basic Windows skills, such as copy/paste functions and file & folder navigation in Windows Explorer
  • General Outlook email familiarity to adjust personal settings (Outlook Rules & Alerts & Mail Account settings)

User (Workstation) Hardware Requirements

  • Operating Systems:  Windows 10, Windows 11  (please make sure all updates and service packs are applied regularly)
  • NOTE: Windows HOME operating systems may need a Microsoft update which is not always included in the HOME versions:
  • MINIMUM 8GB RAM (12GB+ Suggested).  More RAM results in better performance.
  • 10MB Hard Drive Space for setup and installation; additional storage required for database
  • Video Resolution Minimum of 1280 x 800 (100% Resolution); settings that vary from the default proportions for your system may cause some pages to appear distorted
  • Microsoft Outlook 2016 or Office 365 (for email integration & Partner or Team Replication)
  • High-Speed Internet Connection (for updates, remote support & Partner or Team Replication)
  • Other computer hardware less than 3 years old.

NOTE:  All single-user-licensed applications store data in a SQLite database, which is a standalone database engine widely deployed in web browsers, operating systems mobile phones and desktop systems.  This database type is called zero-conf, which means it needs no administrative services.

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